Our Standards
Our Standards – Driven by Service
Transparency in Every Detail
We welcome scrutiny. Every vehicle we offer is inspected, prepared, and presented to a standard that we would
want for ourselves. That’s why we encourage customers to arrange independent inspections through the AA or
other trusted bodies — because we have nothing to hide. Full histories, full disclosures, and clear paperwork are the
baseline, not an optional extra.
From mileage verification to service records, you’ll always know exactly what you’re buying. If there’s a blemish or
imperfection, we’ll point it out before you even ask. It’s about honesty, respect, and building trust that lasts long after
the keys are handed over.
Preparation Without Compromise
Every car that passes through our doors undergoes a meticulous process before it reaches the forecourt:
- New MOT: Every car leaves us with a fresh MOT, no advisories.
- Servicing: If a service hasn’t been completed in the last three months, we’ll take care of it.
- Mechanical rectification: Known issues, worn components, or advisories are all resolved as standard.
- Cosmetic presentation: From alloy wheel refurbishments to smart paintwork and deep-clean detailing, every car
is prepared to a standard that reflects pride in what we sell.
This isn’t about ticking boxes; it’s about setting the tone for ownership. When you drive away, you know your vehicle
has been cared for to a professional level — no hidden costs, no nasty surprises.
Pre-Delivery Inspections & Consumer Protection
Every vehicle undergoes a full Pre-Delivery Inspection (PDI) before handover. This covers key safety, mechanical,
and cosmetic checks, carried out and signed off by a professional. Importantly, we give you a copy of the PDI
report so you can see exactly what has been checked and verified.
We also work fully in line with the Consumer Rights Act 2015 (CRA). That means your legal rights are protected
from the moment you buy, and we’ll always deal with any concerns fairly and promptly. For us, it’s not just about
meeting the law — it’s about doing the right thing.
Service That’s Personal, Not Pushy
We’re inspired by world-class hospitality. That means no pressure, no jargon, and no sales tricks. Instead, we listen.
Every client has different needs, whether it’s a family looking for a safe SUV, an enthusiast seeking their dream
Land Rover, or a busy professional needing nationwide delivery.
We ask how you’d like to be addressed, what matters most to you, and then build the experience around that. Our
clients often tell us it feels less like buying a car and more like being guided by a trusted advisor. That’s exactly how
it should be.
Reviews, Recognition & Reputation
Our reputation is built on the voices of our customers. Reviews aren’t just feedback for us — they’re the fuel that
drives our business forward. We are proud to be recognised with 5★ ratings and industry recommendations, but
more importantly, we know that our future customers buy with confidence because of the experiences shared by
those who’ve been before them.
Alongside this, our detailed walkaround videos give you complete transparency from the very first moment youview a car online. They’re honest, unedited, and designed to show you exactly what you’re buying, in detail, before
you even visit us.
We are also proud to be a Highly Rated AutoTrader Dealer, an award given to only around 2,000 of the very best
dealers in the UK. This recognition reflects the consistent trust and satisfaction shown by our customers and
demonstrates our commitment to delivering a premium, service-led experience every time.
Warranty, Protection & Peace of Mind
We include a three-month in-house Carscierge warranty with every sale, because standing behind what we sell is
non-negotiable. Extended warranties and protection packages are available too, but they’re always presented as an
option — never a hard sell.
Our detailing options, ceramic coatings, and Autoglym LifeShine treatments are offered in the same way: they’re
there if you want to enhance and protect your investment, but they’re never forced upon you.
Presentation That Reflects Pride
We’re perfectionists. Every car is fully valeted, polished, and presented to showroom condition before you collect it.
We don’t see preparation as “cleaning” — we see it as presentation. From the first moment you step into your
vehicle, you should feel proud, confident, and reassured that you’ve made the right choice.
Follow-Up and Aftercare
Our service doesn’t stop when you drive away. We follow up with every customer after purchase to check
everything is going smoothly. If questions arise, we’re here — not just with words, but with solutions.
We also offer nationwide delivery and ongoing detailing and care packages to keep your vehicle looking its best for
years to come.
The Carscierge Difference
What sets us apart is not just what we do, but how we do it. Calm, attentive, and professional on the surface, while
working tirelessly behind the scenes — the “swan effect” is built into our culture. Our clients deserve to feel relaxed
and reassured while we handle the details that others overlook.
In Summary
Our standards aren’t a marketing gimmick. They’re a promise. Whether you’re purchasing a Land Rover from our
sales arm, entrusting your car to our detailing studio, or storing a cherished vehicle with us under our Custodian
service, you’ll experience the same Carscierge values: transparency, preparation, PDI documentation, adherence to
the CRA, personal service, reviews and walkaround videos that speak for themselves, peace of mind, pride in presentation, attentive aftercare, and a difference you can feel.
Driven by Service. Always.